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Report a Claim

RT Specialty employs a team of talented and motivated claims professionals to assist our clients on all claim issues. This is a unique approach within the wholesale industry and one that has proven to be a valuable asset to our retail brokers and their clients.

For the complete list of hurricane/tropical storm emergency contact information, download the hurricane claims flyer (PDF).

Submitting a Claim

All claims should be submitted to the office where the policy originated. Please see the list below for specific instructions by office location.

RT Specialty Claims Advantage

ASSISTANCE WITH CLAIM DISPUTES/CLIENT ADVOCACY

Our claims department has extensive technical knowledge to assist with coverage disputes. They have also proven to be invaluable in helping to facilitate the claim process and providing assistance in settlement negotiations. RT Specialty claim representatives are in constant contact with markets to remain current on their claim services, procedures, and personnel.

SPECIAL CLAIM HANDLING PROCEDURES

For those accounts that have special requirements, we work with all parties to establish claim handling procedures that meet the insured’s needs and expectations. We can also assist in monitoring the carrier and/or third party administrator to ensure compliance with the agreed upon procedures.

CLAIM REPORTING AND FOLLOW-UP

Most of our retail brokers choose to report losses through our offices. This process helps to ensure the loss receives proper attention and enables us to assist in monitoring the claim from first report through conclusion. To report a loss to RT Specialty, please refer to the individualized “Claims Reporting Instructions” provided with your policy or use the Find A Broker function on this website to determine the correct office. Upon receipt of a new loss, we will immediately forward the information to the carrier.

For additional information about RT Specialty Claims advantage and reporting procedures, please contact your RT Specialty broker.

Arizona

Scottsdale, AZ
email: caclaims@rtspecialty.com

California

Irvine, CA
email: caclaims@rtspecialty.com
La Jolla, CA
email: caclaims@rtspecialty.com
Los Angeles, CA – Non Workers Comp
email: caclaims@rtspecialty.com
Los Angeles, CA – Workers Comp
Please report directly to the insurance carrier as indicated on the policy.
Burbank, CA
email: caclaims@rtspecialty.com
San Francisco, CA – Non Workers Comp
email: caclaims@rtspecialty.com
San Francisco, CA – Workers Comp
Please report directly to the insurance carrier as indicated on the policy.

Colorado

Greenwood Village, CO
email: caclaims@rtspecialty.com

Connecticut

Hartford, CT
email: hartfordclaims@rtspecialty.com
Bloomfield, CT
Please report to your broker or their assistant.

Florida

Jacksonville, FL
email: kcclaims@rtspecialty.com
Tallahassee, FL
email: hartfordclaims@rtspecialty.com
West Palm Beach, FL
email: caclaims@rtspecialty.com

Georgia

Atlanta, GA
email: kcclaims@rtspecialty.com

Illinois

Massachusetts

Framingham, MA
email: hartfordclaims@rtspecialty.com

Minnesota

Minnetonka, MN
email: kcclaims@rtspecialty.com
St. Paul, MN
email: hartfordclaims@rtspecialty.com

Missouri

Kansas City, MO
email: kcclaims@rtspecialty.com

Berkeley Heights, NJ
email: hartfordclaims@rtspecialty.com

Ohio

Beachwood, OH
Please report to your broker or their assistant.

Pennsylvania

Philadelphia, PA
email: kcclaims@rtspecialty.com
Pittsburgh, PA
email: hartfordclaims@rtspecialty.com
Montgomeryville, PA
email: brenda.mcgovern@rtspecialty.com

Tennessee

Nashville, TN
email: caclaims@rtspecialty.com

Texas

Dallas, TX
email: kcclaims@rtspecialty.com

Washington

Edmonds, WA
email: caclaims@rtspecialty.com
Seattle, WA
email: caclaims@rtspecialty.com

Find a Broker

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